Terms & Conditions

Fuel Surcharge / Levy - March 2026

A temporary fuel levy is currently applied to bookings due to significant increases in global aviation fuel prices, largely driven by ongoing conflict and instability in the Middle East affecting fuel supply and pricing.

This levy reflects increased operating costs that are outside of our control and allows us to continue delivering safe and reliable services.

The fuel levy is reviewed regularly and may be adjusted in line with market conditions. For bookings made in advance, the applicable levy may increase or decrease prior to the date of travel.

Where a material increase to the fuel levy applies after booking, guests will be notified prior to departure and given the option to proceed or cancel for a full refund.

If fuel prices stabilise or reduce significantly prior to travel, the levy will be reviewed and adjusted accordingly.

Bookings & Confirmation

All bookings are subject to availability and minimum passenger numbers required to operate the tour.

Where minimum numbers are not yet met, bookings may be placed on hold until sufficient passengers are confirmed. Full payment is required at the time of booking.

If Air Kimberley is unable to confirm or operate the tour, guests will be offered:

a full refund; or
an alternative date, subject to availability.

Once a tour is confirmed, Air Kimberley reserves the right to reschedule or cancel the tour if minimum numbers are not maintained or operational requirements change. In such cases, a full refund or alternative option will be provided.

Pricing & Conditions

Tours and rates are based on a minimum of four (4) passengers and are subject to availability and flight loads at the time of booking.

Children: 3–12 years
Infants: 0–2 years (carried on lap, free of charge)

For safety and operational requirements:

Maximum individual passenger weight: 120kg
Baggage allowance: 5kg per person

Guests must advise of any medical conditions, mobility limitations, any allergies, or dietary requirements at the time of booking.

Air Kimberley reserves the right to refuse carriage where safety may be compromised.

Weather & Operational Variability

Air Kimberley operates in remote and dynamic environments. Weather, tides, air traffic, or operational requirements may result in itinerary changes.

Where a tour cannot proceed as planned:

itineraries may be adjusted; or
a partial refund will be provided based on services not delivered.

Where a tour cannot proceed at all, a full refund or alternative date will be offered.

Cancellation Policy

Within 48 hours of departure: no refund applies
3–7 days prior: 50% cancellation fee
More than 7 days prior: full refund

No-shows are non-refundable.

This policy applies except where required under Australian Consumer Law or in exceptional circumstances at Air Kimberley’s discretion.

Travel insurance is strongly recommended.

Force Majeure

Air Kimberley will not be liable for any delay, cancellation, or variation to services caused by events beyond our reasonable control, including but not limited to:

weather conditions
natural disasters
fuel supply disruptions
airspace restrictions
mechanical issues
government directives or public health events

In such circumstances, Air Kimberley will make reasonable efforts to reschedule services or provide appropriate refunds where applicable.

Third-Party Operators

Some tours may include services provided by third-party operators (e.g. helicopter transfers, guided tours, marine activities).

Air Kimberley acts as an agent for these services and is not responsible for the acts or omissions of third-party providers. Any issues relating to those services are subject to the terms and conditions of the respective operator.

Limitation of Liability

To the extent permitted by law, Air Kimberley excludes all liability for any indirect, incidental, or consequential loss, including loss of enjoyment, opportunity, or travel disruption.

Air Kimberley’s liability is limited to the resupply of the services or the refund of the cost of the booking.

Nothing in these terms excludes or limits rights under the Australian Consumer Law.

Guests acknowledge that aviation and remote area travel involve inherent risks, and participation is at the guest’s own risk.

Privacy

Air Kimberley is committed to protecting your personal information and complies with the Privacy Act 1988 (Cth).

We collect personal information necessary to process bookings and deliver our services.

We may share relevant information with trusted third parties engaged to deliver components of your booking. These parties are required to handle your information in accordance with privacy obligations.

You may request access to your personal information by contacting us in writing. A reasonable administrative fee may apply.